We’re here to help
At The Tailored Wall, we’re dedicated to helping you create the perfect bespoke room. If you need a little inspiration, we can create a visual of your room with any of our designs to give you an idea of the final finished look!
Simply browse our website, choose a design you love, and select 'Visualise in my room' to follow the easy steps. We’ll send you a personalised visual of your space with the selected design applied.
Can I make changes to my selected design?
Absolutely! We offer a fully bespoke service, allowing you to adapt, recolour, stylise, and modify most of our designs. Each mural is printed on demand, handcrafted in England with the finest materials, and tailored just for you.
Looking for texture? We can add wood grain, fish scales, textured foliage, or even the look of stone and concrete. Want a bit of shine? We can print metallic effects in gold, silver, and bronze. We also offer gloss and matte finishes to lift colours and add unique textures. If you’re ready to get creative, contact our studio to craft something truly unique!
Do you offer trade accounts?
Yes, we offer Trade accounts for registered companies. Just complete our online application form to get started. Please note, Trade accounts are only available to registered businesses, and we may not accept all applications.
Can I make a return?
Since every mural is custom-made to your specifications, we’re unable to accept returns. Each piece is unique and bespoke, crafted just for you!
What if my mural arrives faulty?
Though it’s rare, if your mural arrives faulty or damaged, we’ve got you covered. We handcraft each piece and check it meticulously. Should an issue arise, please report it within 30 days of delivery, and we’ll replace or refund your order once the item is returned and we’ve assessed the problem.
Our murals are securely packaged and shipped via premium courier DHL, so damage is rare. However, if your package appears damaged upon arrival, contact us with images of the damage within 7 days.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive tracking information via email, so you can follow your mural’s journey.
How long does my order take?
After you place your order or approve a bespoke design, our studio swings into action. We aim to dispatch all orders within 5 working days. For UK customers, delivery usually occurs the next day via DHL. International orders typically arrive within 2-3 days of dispatch.
Do your murals overlap or are they butt jointed?
Our murals are precision-made in our studio and designed to fit perfectly with butt joints for a seamless look. Check out our fitting instructions for more details.
What tools do i need to fit my mural?
You don’t need many tools, but quality matters! Invest in sharp knives, scalpels, and decorator’s scissors with new blades to ensure clean cuts. For a complete list of recommended tools, see our fitting guide.
How do I measure my walls?
Visit our guide for detailed instructions on measuring your walls. And remember, measure twice, cut once!
How do I measure my ceiling?
For step-by-step guidance on measuring your ceiling, check out our ceiling measurement guide. Precision is key, so measure twice to get it right!
Are all murals custom made?
Yes, every mural we create is bespoke! Our murals are typically made in 60 cm panels, but we can adjust this to fit your space perfectly. We add a 10 cm bleed to the overall width and height for a flawless installation.
Still need some help?
We hope these answers help! However, if you have any other questions or need further assistance, don’t hesitate to reach out to The Tailored Wall team. We’re here to help you create something beautiful and truly one-of-a-kind!
Call: 01482 309 256
Email: hello@thetailoredwall.com